Return and Exchange

Updated: August 5th, 2026

1. Domestic Returns & Exchanges (United States)

• Customers must request a return or exchange within 7 days from the delivery date (including the date of delivery).
• Items must be in original condition, unused, with all tags attached and in original packaging.
• Return: Customers are responsible for a shipping cost of $6.00, and our store will provide a prepaid shipping label after the return is approved. In addition, a 10% restocking fee will be deducted from the refund.
• Exchange: The same 7-day window applies. A return shipping of $6.00 and 10% restocking fee applies.
• Please contact us before sending any items back. Returns sent without prior approval may not be accepted.
• Please contact us at support@palettetique.com to initiate a return or exchange.
  

2. International Returns & Exchanges

• Customers must request a return or exchange within 7 days from the delivery date (including the date of delivery).
• Items must be in original condition, unused, with all tags attached and in original packaging.
• Customers are responsible for shipping the item back to our U.S. warehouse at their own cost. A 10% restocking fee will be deducted from the refund or exchange.
• Please contact us before sending any items back. Returns sent without prior approval may not be accepted.
• Please contact us at support@palettetique.com to initiate a return or exchange.
  
• For international orders, the purchaser is responsible for any tariffs or duties that may be collected by local customs authorities.

3. Conditions

• Sale items are not eligible for return or exchange.
• Items that are damaged, used, or missing original packaging will not be accepted.
• Refunds will be processed within 7 business days of receiving the returned item in acceptable condition.
• Please refer to the checkout page for applicable sales tax information.

For questions, please contact us at support@palettetique.com.