Palettetique utilizes eco-friendly, sustainable genuine leather to create our products, ensuring durability and minimizing environmental impact for premium leather goods.

The edges of our leather products are treated with a high-quality oil finish, which may have a mild odor initially. This is completely normal for leather items. Simply let the item air out for a few days, and the scent will naturally fade.

Absolutely! We can add name tags, initials, or a variety of charms that you can choose from our Etsy shop. For more details and customization options, please visit our Etsy shop or email us at support@palettetique.com for more information.

We typically fulfill orders within 48 hours (24 hours in most cases), excluding Saturdays, Sundays, and public holidays. Upon processing, your item will arrive within 3-5 business days.

• $3.99 shipping cost for USPS Ground Shipping
• Free shipping on orders over $50
• Free shipping on two or more items order
• Orders are typically fulfilled within 1-2 business days.

Please expect 3-5 business days to receive your order

If you’re looking to return or exchange your order, we’re here to help!

• Return: Customers must request a return within 7 days from the delivery date. Items must be in original condition, unused, with all tags attached, and in the original packaging. A $6.00 flat-rate return shipping fee applies, along with a 10% restocking fee. A return shipping label will be provided upon approval
• Exchange: The same 7-day exchange window applies. A $6.00 flat-rate shipping fee covers both the return shipping label and the shipping for the exchanged item. No restocking fee will be charged for exchanges